Gliderol garage door repairs: before you book
The Door Hero is not connected with Gliderol. What follows comes from Gliderol's own warranty statement, support pages and manuals.
Gliderol has supplied garage doors to Australians since 1974, from a head office in Holden Hill, South Australia. Its range takes in roller and sectional doors and the Rollamatic GEN II, Glidermatic Heavy Duty and Glidermatic Dual roller door openers.
The door specialist who takes your job may or may not work on Gliderol doors. Say it is a Gliderol when you tell us the job, and ask them when they call. While a door or motor is under warranty, Gliderol's website also has its own Request a Service link.
Gliderol garage door service: what keeps each warranty
| Warranty, as Gliderol states it | Service Gliderol asks for | |
|---|---|---|
| Rollamatic GEN II opener | 5 years parts only on the drive unit and motor; 2 years on electronics, limit switches, labour and workmanship | Every 18 to 24 months, or the 5 year motor warranty is void |
| Glidermatic Heavy Duty and Dual | 5 years parts only on the drive unit and motor; 2 years on electronics, labour and workmanship | Every 18 to 24 months, or the motor warranty is void |
| GTS Optima | 5 years on the motor; 2 years on electronics, components and labour | Every 18 to 24 months |
| GTS 2000 and GTS | 3 years on the motor; 1 year on components | Every 18 to 24 months |
| Genesis and Genesis Optima | 5 years on the motor; 2 years on electronics, components and labour | Every 18 months, on Gliderol's troubleshooting page |
| A, AA and B Series roller doors | 7 years on curtain corrosion (not within 800 metres of a high salt concentration), 3 months on spring tension, 1 year on components, labour and workmanship | Every 24 months |
Who Gliderol says should do the work
Gliderol's motor help page says servicing every 18 to 24 months is required to keep the warranty, with motorised parts serviced through Gliderol's own network. It also warns that replacing a motor yourself may void the warranty.
Who fitted the door counts as well. Gliderol's warranty statement cuts the Rollamatic's cover to 1 year, parts only, when someone else fitted it, and where a third party supplied the product, Gliderol covers defects of manufacture only.
So if your Gliderol is still under warranty, ask the door specialist who calls whether their work keeps Gliderol's cover in place, before anything is done.
The balance check Gliderol asks owners to do
Gliderol's maintenance guide asks for a balance test at least once every six months. With the door in manual mode, lift it to waist height, about one metre off the floor. It should rise with little effort and stay there; if it doesn't, Gliderol says the door is out of balance and needs balancing by a Gliderol service agent.
Gliderol garage door motor replacement
Gliderol's motor page ties two sounds to wear: grinding usually means worn drive gears, and squealing suggests a worn or misaligned belt. Both need professional attention, it says, so stop using the motor. A motor that runs but leaves the door where it is points to a disconnected drive or badly worn drive parts.
Gliderol's current roller door openers suit different doors. The Rollamatic GEN II sits inside the door roll and suits residential roller doors up to 12 square metres. The Glidermatic Heavy Duty also suits doors up to 12 square metres but needs 120mm of side room, and the Glidermatic Dual takes larger roller doors up to 16 square metres.
A new power point, or an opener that is hard-wired, is electrical work for a licensed electrician. More on swapping a motor is in garage door motor replacement, and remote coding, erasing and restarts are in the Gliderol remote and reset guide.
Springs are never a DIY job
Gliderol's troubleshooting page says never to adjust or repair door springs yourself, and its maintenance guide warns that defective garage doors can be a serious hazard. If the balance test finds a door that is heavy, crooked or won't stay put, stop there and leave the door to a door specialist.
What to tell the door specialist
- That it is a Gliderol, and whether it is a roller or a sectional door
- The motor name on the casing, such as Rollamatic, Glidermatic, Genesis or GTS
- When it was fitted and last serviced, and by whom, if you know
- Whether the door or motor is still under warranty
- What you hear or see: grinding, squealing, a motor that runs without moving the door, or lit fault bars
What we would do
Find the paperwork before anyone comes out. A fitting date and the last service date tell the door specialist straight away whether Gliderol's warranty is still in play, and if a service is due inside the 18 to 24 month window, it could go on the same visit as the repair.