Who holds your details
This policy covers The Door Hero website and its job form. The Door Hero runs both, and The Door Hero holds the details you send through them. Where this page says "we" or "us", it means The Door Hero.
We don't fit, repair or quote garage doors or gates. The door business that takes your job does that, and deals with you directly.
What we collect
- The job: what kind of job it is, one detail about it (the door type and size, whether there is a power point near the ceiling, or the gate type) and whether you marked it urgent.
- Where the job is: your postcode. The form never asks for a street address.
- How to reach you: your first name and mobile number, your email if you add it, and any note you write for the door specialist.
- Your consent: a record of the wording you agreed to in the tick box and the time you sent the form.
- How the site is used: Microsoft Clarity records the pages viewed, clicks, taps and scrolling, so we can see where the site is hard to use. It uses cookies, and anything typed into the job form is masked from it.
- Spam checks: the last step of the form uses Google reCAPTCHA, the "I'm not a robot" box, which shares details about your browser and your use of the box with Google.
Why we collect it
There is one purpose: to show your job to door businesses that cover your area and do that kind of job, and to give your contact details to the one that takes it, so it can arrange a look and a quote.
Once you press send, the phone number is checked to make sure it is real, and automated tools read your message to judge how big the job is.
The form asks for a mobile number because without one no door business could reach you about the job.
Who sees what
Door businesses near you: businesses that cover your area and have signed up for your kind of job see the job, your first name and your suburb. They do not see your phone number or email.
The business that takes the job: the first one to take it receives your first name, mobile, email and message, and tells you its business name when it gets in touch.
If nobody nearby takes it: after 48 hours, door businesses elsewhere in your state that do that kind of job may see it too, on the same terms.
Only one local door specialist gets your number. Jobs reach door businesses by text message, and a business takes a job through the lead system.
Service providers outside Australia
A few service providers help run the site and the lead system, and some of them are in the United States. Microsoft, for Clarity, and Google, for reCAPTCHA, are two of them.
What is automated, and what is not
No program picks a door business for you: a business chooses to take your job. Automated steps do three things. They check the phone number, read your message to size the job, and use the kind of job and your postcode to decide which businesses are shown it.
The door business's own copy
The business that takes your job keeps its own copy of your first name, mobile, email and job details, and looks after it as part of its own records. To see, correct or delete that copy, ask the business directly.
Your rights
You can ask to see the personal information The Door Hero holds about you, and ask for anything wrong in it to be corrected.
Leave these out of your note
- Gate codes, alarm codes or where a spare key is kept
- When the house will be empty
- Anyone else's name or number, unless they have agreed
Privacy complaints
Privacy complaints go to the Office of the Australian Information Commissioner (OAIC), at oaic.gov.au.
A problem with the work a door business did is a separate matter, covered in complaints and disputes.