Who we are
The Door Hero runs this website and its job form. Where these terms say "we" or "us", they mean The Door Hero; "you" is whoever is using the site.
What the service does
You tell us about a garage door or gate job. Door businesses that cover your area and do that kind of job can see it, with your first name and suburb, and the first to take it receives your contact details and message so it can talk to you about the job.
If nobody takes it within 48 hours, door businesses elsewhere in your state may see it. The privacy policy explains what happens to your details along the way.
Your contact details
When a door business takes your job, we sell your contact details for that job to that business, so they can get in touch and quote.
What the service is not
The Door Hero is not a door business. It does not fit, repair or quote doors, set prices or supervise any work, and it is not a party to a quote, contract or warranty between you and a door business.
Your agreement for the work
The door business is independent of us. Its quote, the work, the payment and any warranty are between you and that business, and you never have to accept a quote.
Ask for the quote in writing before work starts, and check the licence or registration that applies where you live: the state rules pages set out which one.
Your Australian Consumer Law rights stay in place whatever these terms say. A service you pay for has to be done correctly and with care and skill, and you enforce that against the door business you paid.
What we can't promise
- That a door business takes your job, or that one covers your area
- How soon a door business contacts you or can start, even on a job marked urgent
- What the job comes to: only the door business's written quote can tell you
- That a guide on this site fits your home: guides are general information, not advice about your door
Using the site fairly
Send only real jobs, for a home you own, rent or have permission to arrange work on, using your own contact details or details you have permission to use.
Don't use the form to test it, send spam or collect door businesses' details, and don't copy the site's pages in bulk. Linking to a page, or quoting a short part of it with a link back, is fine.
Safety comes first
Nothing on this site replaces a door specialist looking at your door. If a door is off its track or a spring has gone, keep people and cars clear, don't try to force it, and mark the job urgent when you send it.
Liability, the law and changes
As far as the law allows, we are not responsible for a door business's quote, advice or work, because those are between you and that business.
These terms are read under Victorian law, and any dispute about them is for the courts of Victoria.
When these terms change, the updated date at the top of the page changes with them.