What happens after you send the form
You tell us the job
The kind of job, one detail about the door and your postcode, then your first name and mobile. When you send it, the site checks the phone number is real, and automated tools read your message to understand the size of the job.
Local door businesses see the job
Door businesses that cover your area and have signed up for that kind of job see it, with your first name and suburb. They never see your phone number or email at this point.
The first to take it contacts you
The first door business to take the job receives your first name, mobile, email and message. It contacts you to arrange a look and a quote, and tells you its business name when it gets in touch.
If nobody nearby takes it
If no business takes the job within 48 hours, door businesses elsewhere in your state that do that kind of job may see it too.
Who sees your details
Only one local door specialist gets your number. Other local businesses can see the job itself, but not your contact details.
Each job carries a record of the consent you gave: the wording you agreed to and the time you sent the form. Some of the service providers the lead system uses are in the United States.
What we do and what we don't
The Door Hero does not do door work, quote jobs or show prices. The door business that takes your job quotes it, does the work and deals with you directly, so you agree the price and the work with them.
If your door is stuck open or off its track, you can mark the job as urgent and the business that takes it sees that. We make no promise about how quickly anyone calls.
How to reach us
There is no public email address, phone number, street address or contact form. New jobs go through the job form, and the business that takes your job is the one to talk to about it.